Terms & Conditions

At TFI, we value and respect the privacy of our users. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our ecommerce platform, located in Pakistan. By using our platform, you consent to the practices described in this Privacy Policy.

What information do we collect?

When you use our ecommerce platform, we may collect the following information about you:

  • Personal Information: We may collect your name, email address, phone number, shipping and billing address, payment information, and other information you provide to us.

  • Usage Information: We may collect information about how you use our platform, including your browsing and purchasing history, products you viewed or added to your cart, and the pages you visited.

  • Device Information: We may collect information about the device you use to access our platform, including your IP address, browser type and version, time zone setting, operating system, and other technical information.

How do we use your information?

We may use the information we collect for the following purposes:

  • To provide and improve our platform, products, and services.

  • To process and fulfill your orders and requests.

  • To communicate with you about your orders and account, and to send you promotional materials and other communications.

  • To personalize your experience on our platform and to provide you with targeted advertising.

  • To comply with legal obligations and to protect our rights and interests.

How do we share your information?

We may share your information with third parties in the following circumstances:

  • Service Providers: We may share your information with our service providers who help us operate our platform, process payments, and deliver products to you.

  • Legal Requirements: We may share your information with law enforcement agencies, regulators, and other government authorities in response to a legal request or obligation.

  • Business Transfers: We may share your information with third parties in connection with a merger, acquisition, or sale of assets.

How do we protect your information?

We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. We use industry-standard security practices and technologies to safeguard your information, including encryption, firewalls, and secure server facilities.

However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

Your Rights and Choices

You have certain rights and choices regarding the information we collect about you:

  • You can access and update your personal information by logging into your account.

  • You can opt-out of receiving promotional emails by clicking the "unsubscribe" link in the email.

  • You can disable cookies in your browser settings, although this may affect your ability to use some features of our platform.

  • You can request that we delete your personal information, subject to certain legal exceptions and limitations.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at support@tfiofficial.com


Exchange/Refund Policy


Due to Covid-19 pandemic, we have amended our Exchange Policy of which all orders placed via tfiofficial.com can no longer be returned and exchanged. This applies to all products sold by the listed brands. This move is aligned with the advice of the Malaysian Government in order to curb the spread of the virus. This is also to ensure the safety of our customers where we are trying to minimize the risk of exposure to the virus as much as possible. 
However, you can return and exchange the products if you receive the wrong items. 

We highly recommend you to refer to our TFI Lingerie Size Chart to determine your best-fit size before making your purchases.

You may return your order or items if all the following reasons are met:

1) You received a damaged item from the courier.

2) The goods must be in an ‘as new’ condition and return in the ORIGINAL, undamaged packaging along with the accessories and free gifts received with it.

3) The product must not have been used.

4) Sewn-in garment tag must not be cut

5) Price tag must not be removed

Please reach us at support@tfiofficial.com for us to confirm if your order is returnable and to start the return process.

Please keep the Tracking Number for the parcel provided by TPL Rider or other courier tracking number to monitor your shipment to us.

We will conduct an evaluation within two (2) business days of receiving your returned items, you will receive a whatsapp or email notification once the returned item is received at the warehouse.

If your return is valid, we will process your refund or replacement, based on what you have indicated in the return form.

If your return is not valid, we will notify you and send the item back to you. We will not reimburse your courier charges.

Not valid return for wrong size and promotion item purchased.

Damaged or Faulty Products

We do our utmost to ensure all items sold are of the highest quality. However, should you have concern about a faulty or damaged item, please email us at support@tfiofficial.com

Problems with Order

If the product received does not correlate with the product you ordered, please email us at support@tfiofficial.com within 7 days of receiving the product, so we can urgently review the matter for you and arrange for re-shipment for the correct product.

Refunds Policy

Should a refund be given due to our inability to fulfil order, the refund amount will be credited back into your bank account which you will need to provide to us. Depending on your bank, it may take a business day or two for the refund to be reflected in your statements.