Q: What is your lingerie brand all about?
A: Our lingerie brand is all about creating lingerie that is both comfortable and sexy. We believe that lingerie should be worn for yourself, not just for others, and we design our products with this philosophy in mind.

Q: What sizes do you offer?
A: We offer a wide range of sizes, from small to plus size. Our size chart can be found on each product page, and we encourage customers to refer to it before making a purchase.

Q: What materials do you use?
A: We use a variety of materials, including lace, satin, and cotton. We select high-quality fabrics that are both comfortable and durable.

Q: How do I care for my lingerie?
A: We recommend following the care instructions on the label of each product. Generally, it is best to hand wash lingerie in cold water and hang it to dry. Avoid using bleach or putting lingerie in the dryer.

Q: What is your exchange policy?
A: We offer free exchanges within 7 days of purchase for any unused and unwashed items if they were received damaged or a wrong item was sent to you. We do not accept returns for items that have been worn or damaged.

Q: How can I contact customer service?
A: You can contact us via email at support@tfiofficial.com or whatsapp on +923369333633.

Q: How long will it take to receive my order?
A: Delivery times may vary depending on your location and shipping method. We offer free standard shipping on all orders above PKR3000 and it typically takes 3-8 business days for orders to reach you from the date of confirmation.

Q: Do you offer discreet packaging?
A: Yes, all our orders are packed in a very discreet manner & we make sure that our customers are comfortable receiving their packages when they do and where ever they do.

Q: Do you offer gift wrapping?
A: Yes, we offer gift wrapping for an additional fee. You can send in your requests to our customer support if needed.

Q: Can I track my order?
A: Yes, can create an account on our website and track all your orders in one place. You can also use the tracking numbers to track your packages in real time.